Contributed by Michael Ray, Solutions Architect at VAZATA.
While many services are similar in basic functionality of data storage, they can vary greatly when it comes to features, accessibility and support options. Understanding the offerings of an online storage service is crucial to ensure you opt for a service that provides the functionality and usability you’re seeking. Whether you are a consumer or small business user, these are the features you should look for in an online storage service.
When researching online storage services, it is vital to consider the allotted storage space. The best cloud services are those that provide unlimited storage for a flat monthly fee. This means you can store as many files as you want without the service ever capping your limit. If storage space isn’t your top priority, opt for an online data storage service that delivers a low cost per gigabyte.
Online storage services must provide practical features that make uploading and sharing your files easy and convenient. For instance, the service must provide folder sharing, offline syncing and file versioning in case you lose the most recent version of a stored file. Additionally, there must be backup options so files are automatically updated whenever you make changes, and you should have the ability to restore any file you delete from your account.
File Access & Support
You should expect online storage services to allow you to store any digital file, regardless of type. There must also be widespread accessibility to those files. This means you would be able to upload and access your data from several devices, including multiple computers and various mobile devices. Any service you are considering must also provide access to your account from any web browser, as well as a desktop app that allows you to easily drag and drop files or folders to sync to your online account.
Ease of Use
Look for online storage services that are powerful yet simple enough for the average consumer to understand and use. A clean, intuitive account interface makes navigation easy. Uploading files and software installation, if required, should be straightforward. A good online storage service will allow you to begin uploading files to your account within a few minutes.
Help & Support
Even the most user-friendly online storage services must be supplemented with useful help and support options. Troubleshooting and technical resources must be available, including video tutorials and a comprehensive knowledgebase. Direct customer support must also be offered via telephone, email or live chat.
Online storage services provide secure and easily accessible cloud storage that allows you to view and share your files from anywhere, anytime. You can free up space on your hard drive while ensuring you’ll never lose your personal files.